While working on the demo, ARTLab discovered that the AppleGuide code was written in such a way that it would support AppleEvents and thus could potentially run AppleScript and automate tasks.

For the demo & real world application, this would offer a Help system that could both coach you on how to perform a task and actually do parts of the task for you.

So ARTlab worked with the Apple Guide & AppleScript engineers to implement AppleScript features into AppleGuide that would make a "Do it for me" demo possible.

The final demo showed how a untrained customer service representative could be immediately up and running using a database application. When they had questions about how to use the database, AppleGuide would coach them. When they could not follow the coaching, AppleScript would actually perform the task for them.

The impact of the demo was to jump-start adoption of AppleGuide by application vendors. The "Do it for me" feature became a standard part of all future revisions of AppleGuide and is a hallmark of the current MacOS Help.

ARTLab handled all aspects of the demo:

• Creating the scenario & content
• Working with Apple engineers to implement AppleScript support into AppleGuide,
• Writing the AppleGuide panels & flow and the AppleScripts for the demo